Services
Since 1927, The Thomas Agency Inc has provided professional third-party debt collection services and accounts receivable management outsourcing solutions to creditors and businesses throughout New England.
Our approach is grounded in compliance, consistency, and respect for all parties, while helping organizations resolve outstanding accounts efficiently and responsibly.
Debt Collection Services
Our core debt collection services are designed to support creditors and businesses at various stages of the recovery process, while maintaining compliance with all applicable regulations.
Our debt collection services include:
- Traditional third-party debt collection services
- Account reporting to national credit reporting agencies, where appropriate
- Skip tracing and account location services
- Account referral for legal review and legal action, when necessary
- IVR and live‑agent calling campaigns conducted in compliance with applicable laws
Accounts Receivable Management & Outsourcing Solutions
In addition to traditional collection services, The Thomas Agency provides comprehensive accounts receivable management solutions that integrate with client workflows and legacy systems.
Our accounts receivable management services include:
- Day‑zero self‑pay processing
- Financial assistance application processing and management
- Budget account setup, processing, and ongoing management
- Early‑out account resolution services
- Legacy system account resolution and cleanup
- Insurance billing and follow‑up services
- Liability claim processing
- Workers’ compensation claim processing
- Temporary staffing support for revenue cycle operations
- Call center staffing
A Long-Standing, Compliance-Focused Partner
With nearly a century of experience, The Thomas Agency understands the operational, regulatory, and reputational considerations involved in accounts receivable management and debt recovery. Our services are performed in accordance with applicable federal and state regulations, and tailored to the specific needs of each client.
For more information about our services or to discuss a specific engagement, we invite you to contact us directly.