About Us

The Thomas Agency Inc is a privately held debt collection and accounts receivable management firm with a history dating back to 1927. For nearly a century, the company has provided professional services to clients throughout Maine and the greater New England region.

We serve a wide range of industries, with a significant concentration in the healthcare sector. Our work includes traditional third‑party debt collection services as well as accounts receivable management outsourcing solutions delivered through our Innovative Business Technology (IBT) division.

The Thomas Agency’s corporate office is located in Westbrook, Maine. From this location, we work with clients and consumers across the region while maintaining a strong local presence and long‑standing community ties.

Our organization has built long‑term client relationships through a commitment to professionalism, compliance, and consistent service. We focus on meeting the operational, regulatory, and reputational needs of our clients while conducting our work with respect for all parties involved.

Community Support

Supporting the communities we serve has long been an important part of The Thomas Agency’s culture. Our involvement extends beyond the workplace through financial contributions and active support of local organizations.

The following is a partial list of organizations that The Thomas Agency has supported financially over recent years:

  • Barbara Bush Children’s Hospital
  • Bethel Area Chamber of Commerce
  • The Dorcas Society
  • Center for Grieving Children
  • Gorham Educational Foundation
  • MaineGeneral Health
  • Mercy Healthcare Foundation
  • Maine Medical Center Annual Giving Program
  • Mt. Abram Ski Club
  • Natalie’s Endless Love Foundation
  • Portland Youth Dance
  • SMHC Auxiliary
  • St. Joseph Healthcare
  • Westbrook High School Drama Program
  • YMCA of Southern Maine

In addition, employees of The Thomas Agency have supported local organizations through personal donations of time, finances, and goods, including:

  • Loranger Middle School Food Pantry
  • Woodfords Family Services
  • Mission Possible Teen Center – Westbrook
  • Animal Refuge League of Greater Portland