Privacy Policy

Introduction

The Thomas Agency Inc (“we,” “us,” or “our”) is a debt collection agency operating in the United States. We are committed to protecting the privacy and security of personal information collected from consumers, clients, and website visitors.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services, including by phone, email, or text message (SMS).

By accessing or using our website or communicating with us, you agree to the terms of this Privacy Policy.

Information We Collect

• Personal Identifiable Information (PII): Name, address, phone number (including mobile numbers for SMS), email, Social Security number, account numbers, and other identifiers.
• Financial Information: Payment history, outstanding balances, and account details.
• Health Information: If applicable, limited health‑related data protected under HIPAA.
• Website Usage Data: IP address, browser type, device information, pages visited, and cookies.
• Communication Information: Records of calls, voicemails, text messages (SMS), and email correspondence.

How We Use Your Information

• Facilitate debt collection activities in compliance with applicable laws, including the FDCPA and CFPB regulations.
• Communicate with you regarding your account by phone, email, mail, and text message (SMS).
• Verify identity and prevent fraud.
• Improve our website and services.
• Comply with legal obligations and law enforcement requests.

SMS / Text Message Communications

If you provide a mobile phone number, you consent to receive text messages (SMS) from The Thomas Agency Inc for purposes such as:

• Account updates
• Identity verification
• Payment reminders
• Required legal notices, when permitted
• Customer service communication

Message and data rates may apply. You may opt out of SMS messages at any time by replying “STOP” to any text we send.

Disclosure of Information

We may share your information with:

• Our clients (creditors) for account servicing.
• Authorized third‑party service providers (e.g., payment processors, mailing services, SMS delivery vendors).
• Government agencies or law enforcement when required by law.
• Legal representatives in connection with litigation or regulatory inquiries.

We do not sell your personal information to third parties.

Your Rights and Choices

You have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Opt out of certain communications, including SMS/text messaging

To exercise these rights, contact us:

Email: info@TheThomasAgencyInc.com
Phone: (207) 772‑4659 or (800) 639‑2408
Mail: The Thomas Agency, PO Box 6759, Portland, ME 04103

You may also opt out of SMS by replying “STOP”.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyze traffic. You can manage cookie preferences through your browser settings.

Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

Contact Us

The Thomas Agency Inc
Email: info@thethomasagencyinc.com
Phone: (207) 772‑4659 or (800) 639‑2408
Address: PO Box 6759, Portland, ME 04103